Shipping policy
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing times may be slightly delayed. In this case, customers will be notified.
2. Shipping Rates & Delivery Estimates
Shipping costs and delivery times vary depending on the destination:
- Portugal: 1–3 business days
- Europe: 3–7 business days
- United Kingdom: 3–7 business days
- United States: 5–10 business days
- Asia: 7–15 business days
- Oceania (Australia & New Zealand): 7–15 business days
- Rest of World: 7–20 business days
Shipping costs are calculated at checkout based on destination.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–48 hours to become active.
4. Customs, Duties & Taxes
ManMood is not responsible for any customs duties, taxes, or import fees applied to international orders.
Any additional charges are the responsibility of the customer.
5. Delayed or Lost Orders
Delivery delays may occasionally occur due to customs or courier issues.
If your order is significantly delayed or appears lost, please contact us at:
📧 hello@manmoodofficial.com
We will assist you in resolving the issue with the carrier.
6. Incorrect Address
ManMood is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Please ensure all shipping details are correct before completing your purchase.
7. Contact
If you have any questions regarding shipping, please contact us:
📧 hello@manmoodofficial.com
📞 +351 962 673 301